General terms & conditions

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The following terms & conditions apply between Q-Vive and each of its clients unless explicitly specified otherwise.

Q-Vive is a Belgium company with limited liability (BVBA), registered at the Crossroads Bank for Enterprises (CBE) under number:
Any dispute of any nature falls under the exclusive jurisdiction of Belgium law and courts.
For anything not provided for in these terms and conditions, Belgium law is applicable.
The general terms apply to all the services that Q-Vive delivers.
Whenever these terms and conditions are referred to in Q-Vive’s communication they are presumed to be accepted by the client unless the client explicitly stipulates otherwise and by accepting the terms and conditions of Q-Vive, the client renounces their conditions, general or specific that state to prevail over the terms and conditions of Q-Vive.
Our offers and quotes are established on basis of the information provided by the client. Any changes to this information can result in a revision of the price. All prices mentioned by Q-Vive are exclusive of VAT.
Payment is due within 14 days of the date of the invoice. Any dispute must be given in writing within 14 days of the date of the invoice.
If payment is not done by the stipulated due date, all sums due will automatically and without any notice be subject to interest at a rate of 1% per month. Moreover, the client will also be liable for a compensatory amount for the costs of formal notice and late payment of 10% of the amount (with a maximum of € 5.000).
If payment is not foreseen within 14 days of the invoice date, Q-Vive can decide to cancel all further services without liability for possible consequential costs.
Under no circumstances may the publications or parts thereof issued by Q-Vive be reproduced or used for purposes outside Q-Vive context, in no form or manner whatsoever.
In the event of a cancellation by the client, the cost of compensation will be calculated in the following manner: cancellation 30 days or more before the scheduled delivery by Q-Vive 25% of the total agreed amount, 14 days or more 50%, 5 days or more 90% and cancellation 4 days or less before the scheduled delivery by Q-Vive, will give a 100% compensation cost of the amount agreed upon. Costs already paid for - for the purpose of the assignment which is subject to cancellation - and which are not refundable, will be charged to the client no matter the timing or circumstances of the cancellation.
In the event of cancellation by Q-Vive due to illness or other serious impediment, Q-Vive will do the utmost to provide the service agreed upon and if this is not possible in any other way, Q-vive will by joint agreement with the client, postpone the service to a later date if the circumstances leave no other option. If such a situation would occur, Q-vive is never liable for the costs or otherwise the client makes related, in any way, to the postponement.
The provision of services by Q-Vive for the client is on a ‘best effort’ basis, with no obligation of results. Q-Vive will bear no responsibility for any loss or damage by the client which would occur as a direct or indirect result of the services provided by Q-Vive.
Q-Vive and the client agree that the maximum financial liability of Q-Vive, if such would occur, cannot under any circumstances exceed the amount of the professional fees charged to the client by Q-Vive.
Both Q-Vive and the client are free to use and mention the name of each other respectively as client and as supplier of services on written or electronic documents. No further or explicit description of the type of services between Q-Vive and the client will be mentioned, unless otherwise agreed by both parties.

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